faqs
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express. You can make payments via Google pay, Apple pay, PayPal and spread the cost with Klarna.
Shipping & Delivery
UK shipping can take up to 3 business days.
European destinations typically take up to 5 business days.
USA/AU/CAN/NZ can take 10 business days.
Typically we will use Royal Mail or UPS.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we have extensive experience with gloabl shipping.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
product information
All our products contain ingredients, nutrients, extracts and compounds that are proven to enhance performance or recovery.
Yes. All of our products are safe and legal to use in sports or the military.
We've created a multi-dimensional product range that utilises the principles of sports nutrition to help fuel, power, stimulate, hydrate, combat stress and enhance recovery.
This allows you to train harder, more often and compete at a higher level.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund. Less the shipping cost.
In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.